Terms and Conditions

Delivery

 

Free Delivery on all UK orders over £25.(*excludes orders for the 'Rights of Way', published by the Ramblers Association, and Dorrigo Raised Relief Maps).

 

Deliveries Outside the UK

If your order is to be shipped to a destination outside of the UK we will apply the necessary shipping cost plus a handling charge of £5.00.

International orders may attract duty and or VAT once they arrive in the destination country (DAP Incoterms) it is your responsibility to pay these.

Failure to pay may result in items being returned to Cordee Ltd.  Postage and admin charges will not be refunded in this scenario.

 

Postage and packing is calculated at the following rates: -

 

• UK Deliveries
   

  Retail UK	Up to £25.00	Parcel Force 24	£5.00
  Retail UK	Up to £25.00	Royal Mail 48	£3.00
  Retail UK	£25.00 and above	Royal Mail 48	£0.00

• EU Deliveries
   

  Retail EU	Up to 1KG	£  8.50 + £5.00  Handling  -   £13.50
  Retail EU	Up to 2KG	£13.00 + £5.00  Handling  -   £18.00
  Retail EU	2KG and above	We will contact you with Shipping costs

• Outside Europe Deliveries
   

  Retail ROW/USA	Up to 1KG	£20.00 + £5.00 Handling -  £25.00
  Retail ROW/USA	Up to 2KG	£30.00 + £5.00 Handling -  £35.00
  Retail ROW/USA	2KG and above	We will contact you with shipping costs

By ticking the ‘accept’ box you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us will result in a binding contract.

We aim to pick and pack your order right away. We will normally send your order to you during the course of the next business day although we will notify you of any delay from third parties. We do not debit your account until the items are ready for shipping to you.

We accept credit card payment. If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction to GB Sterling from your own currency.

We accept Visa, Access, Mastercard, Delta, Switch and Solo.

If we are temporarily out of stock of a title we will advise by email. We will wait for 5 days, then send the items we do have in stock. The remaining items will go onto back order.

Items on back order will be despatched as soon as they arrive with no delivery charge. We will hold an order for a maximum of 6 weeks after which your order will be cancelled.

 

Discounts

A discount of 25% is available to members of the Fell and Rock Club, the Scottish Mountaineering Club, the Climbers' Club and the Alpine Club.

This discount is based on a reciprocal arrangement between the clubs and can therefore only be applied to books published by each of the clubs. Your membership number will be required when we place the order. The discount will be applied manually at the office when we mail out the books. If you prefer, please ring the office and we will process your order over the phone 01455 611185.

 

Returns

 

A promise from Cordee ...

we will happily refund or exchange any item

we make no charge for returns

returned goods must be unused, in a saleable condition - as good as new.

If you want to make a return ...

Before sending the goods back contact us - phone the office, 01455 611185, or email sales@cordee.co.uk with your details. Returned goods must be unused and in a saleable condition

Once we've received them we will credit your account.

If the item is faulty or damaged or we have sent the incorrect item we will refund postage. If you're returning something because it's not suitable, you'll need to pay the postage costs to return it to us.

We process most returns the day they arrive with us. Sometimes we don't quite manage to do them all but your returns will be dealt with within 7 working days.

Goods must be returned to us within 21 days.

 

Privacy

Cordee does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Customer data is only held for as long as legally required.

 

Credit Card Security

Card payments are handled by stripe. Stripe employs advanced security measures, including encryption and fraud prevention tools, to ensure secure payment transactions.  For further details please visit stripe.com. 

         

TRADE TERMS AND CONDITIONS

Definitions

In these conditions, unless the context requires otherwise: 
             
‘Buyer’ means the authorised person or entity who buys or agrees to buy the goods from the Seller;

‘Conditions’ means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;

‘Goods’ means the articles which the Buyer agrees to buy from the Seller;

‘Price’ means the price for the Goods less discount plus VAT;

‘Seller’ means Cordee Ltd.

‘Discount’ means the discount that shall be applied by the Seller to the Retail Cover Price of the goods being sold to the Buyer.                                                    

 

Conditions applicable

These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order, confirmation of order or similar document.   
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.  
                
Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions. 

Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

 

Price and payment

• The price the Buyer will pay the Seller for Goods is:
   
  • the Goods Value in force at the date of delivery;            
  • less discount which the Seller has agreed in writing to grant to the Buyer           
  • plus any applicable small order surcharge for orders fulfilled by the Seller but which are below its published minimum order volume or value;            
  • plus the cost of complying with any specific delivery requirement of the Buyer; and            
  • plus VAT (where applicable)
• An invoice setting out the price payable for Goods ordered will accompany the Goods on despatch.
• All invoices for Goods are payable in full without deduction or counterclaim in accordance with the separate credit terms agreed between the parties in writing.  All invoices must be paid no later than the last business day in the calendar month following the month that the invoice is dated, unless special credit terms have been previously agreed in writing with the  Seller.
• If the Buyer disputes the amount of an invoice it must raise the dispute in writing to be received by the Seller no later than fourteen (14) days after the date of the Seller’s invoice.
• If the Buyer does not make a payment on the due date all indebtedness of the Buyer to the Seller, whether then due for payment or not (but for this clause) will immediately become due and payable.  Without prejudice to the other rights and remedies of the Seller, if the Buyer fails to pay when due any amount payable by it under these terms the liability of the Buyer will be increased to include interest on the overdue amount from the due date until the date of actual payment at the rate of eight per cent. (8%) per annum above the base rate from time to time of the Bank of England, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended 2002.
• The Seller reserves the right to introduce a standard charge applicable to all its customers in respect of use of certain debit and/or credit cards used to pay amounts owing in relation to trade accounts, subject to notification to the Buyer of the introduction of such charge being provided.
• The amount of any credit note issued to the Buyer is due for settlement or credit on the date by which the Buyer would be obliged to pay an invoice bearing the same date.
• All payments in respect of Goods supplied by the Seller will be made to and in favour of Cordee Ltd.
• The obligations of the Buyer to pay the Seller is not to be affected or limited by;
            
  
  • any Insolvency Event in relation to any Publisher; or          
  • the fact that title to the Goods has not passed to the Buyer.
  • Retail Cover Prices may be subject to change without prior notice. 

The Goods   

The description of the goods shall be as set out in the Buyer’s order which must include either the ISBN number, title or Cordee code.     

 

Delivery, title and risk 

• The Buyer shall be deemed to have accepted the Goods seven days after delivery to the Buyer.
• After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
• Goods will be delivered to the Buyer at the address specified by the Buyer at the time of placing the order.  If no address is specified the Goods will be delivered to the address specified in the Buyer’s application for credit facilities.  Delivery is deemed to take place at the time the Goods arrive at such address or, if clause 7 applies, at the premises of the Buyer’s nominated freight forwarders in UK.
• If the Buyer fails to accept Goods when tendered for delivery or to provide unloading facilities the Buyer may on giving written notice to the Buyer store or arrange for the storage of the Goods.  On the service of the notice, risk in the Goods will pass to the Buyer, delivery of the Goods is deemed to have been effected and the Buyer will pay to the Seller all its costs and expenses including storage and insurance charges arising from its failure.
• Title to Goods remains with the Seller until all amounts due to the Seller from the Buyer under the relevant invoice and all prior invoices due to the Seller from the Buyer are paid in full.
• Until title passes to the Buyer under clause 5.5 the Buyer holds the Goods as bailee for the Seller and the Buyer will:
  
  • keep the Goods in its possession and control, intact, in their original packaging and in good              condition; 
  • not dispose of, charge or encumber the Goods or any of them, except that the Seller licenses the Buyer to sell the Goods on an arm’s length basis for financial consideration in the ordinary course of the Buyer’s business, but so that such licence a) is terminated automatically if and when the buyer suffers an Insolvency Event or b) may be terminated by the Seller by written notice at any other time before delivery of  Goods to a third party by way of arm’s length sale  in the ordinary course of the Buyer’s business; and
  • obtain the agreement of any of its creditors having security over its assets to the exclusion of Goods from the scope of such security. 
• All Goods are at the risk of the Buyer from the time of delivery.  If the Buyer has agreed to collect Goods from the Seller, those Goods are at the Buyer’s risk from the time they leave the Seller’s premises.
• The Buyer grants licence to the Seller to enter onto the Buyer’s premises (or on to any other premises within the Buyer’s control where the Goods are kept) for the purpose of retrieving the Goods if and when the Buyer has suffered an Insolvency Event or has failed to pay any sum to the Seller after such sum has become due, but so that such recovery will not exceed the value of the amounts so due.
• If and when an Insolvency Event occurs the Buyer agrees to:
            
  
  • keep the Goods separate from all other Goods in the Buyer’s possession; and          
  • ensure that the Goods are made ready for collection. 

Returns

• The return of Goods must be authorised by the Seller and returned at the expense of the Buyer.  The return of Goods will only be accepted not earlier than 90 days and not later than 15 months from the invoice date.
• The Seller shall not accept the return of Goods in the event that they are in unsaleable condition that is to say shop worn, faded, stickered, ink priced, scratched or otherwise damaged.
• In the event that the Buyer returns the Goods no cash refunds shall be given and credit will be applied to the Buyer’s account. 

Customers outside the UK and Eire

• In the case of all Goods to be delivered to an address outside the UK and the Republic of Ireland:
  
  
  • the Goods will be delivered on such export terms relating to price as were agreed at the time of order to the extent they are not inconsistent with these clauses, and so that if there is an inconsistency these clauses will prevail; and          
  • the Seller is in accordance with clause 5.3 obliged to deliver Goods FCA by Carrier only to the Buyer’s nominated freight forwarder’s UK depot.  The Buyer will pay all charges from that point, and the Goods are thereafter at the risk of the Buyer (and are otherwise subject to clause 5)
• The Buyer will be responsible for and will indemnify and keep indemnified the Seller in respect of any and all taxes, imposts and government impositions payable in respect of the Goods by virtue of their export from England and/or their import elsewhere. 

Force Majeure

• The Seller will not be liable to the Buyer for failure to perform any obligations under these terms and conditions to the extent of any failure caused by Force Majeure that could not have been reasonably anticipated and prevented by the Seller.
• If the Seller becomes aware of any Force Majeure which will not be generally known to the Buyer it will promptly notify the Buyer in writing of the relevant facts and any likely delay or other effect and it will use its reasonable commercial endeavours to mitigate the effects of the Force Majeure. 

Confidentiality

• Each of the Seller and the Buyer will at all times keep confidential all information of a private, confidential or otherwise unpublished nature relating to the other or the business of the other which the other discloses to it or which may otherwise come into its possession in the operation of these clauses and will not use or copy the information in any way for its own purposes or disclose it to any third party without the prior written consent of the other party.
• The parties will use Confidential Information solely for the purpose of the supply of Goods to the Buyer or other actions pursuant to these clauses and for no other purpose.
• Confidential Information for the purpose of this clause 9 does not include information that is or becomes public knowledge, except where it becomes so as a result of a breach of this clause by the party claiming that the information is not confidential or by anyone receiving such information from the party, or where disclosure of such information is required by law or regulatory authority. 

Remedies of Buyer

• Where the Buyer rejects any Goods then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which conform to the contract of sale.
• Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatever to the Buyer in respect of those Goods. 

Proper law of contract
         
This contract is subject to the law of England and Wales.

 

Disclaimer

Whilst we endeavour to keep the information up to date and correct on the Cordee website, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

In other words;

Whilst we make every effort to be as accurate as humanly possible with our data, sometimes we make mistakes. We are only human.